All Collections
Introducing In-App Support
Introducing In-App Support
David Hagan avatar
Written by David Hagan
Updated over a week ago

This feature was launched on January 26th, 2024. QuantAQ has moved away from email-first support to chat-first support to enable more proactive communication and faster response times.

QuantAQ now has in-app support to help us help you as quickly as possible. To activate a new support request or search our Knowledge Base, open the chat window by clicking the teal button in the lower right-hand corner of your screen (when in the app).

From this window, you will see three tabs on the lower part of the window:

  • Home. View the site status and any notifications you have from QuantAQ regarding open tickets or conversations.

  • Messages. View existing and previous conversations with QuantAQ.

  • Tickets. View the status and/or re-open an existing ticket with QuantAQ.

This should be your go-to place for customer support of all kinds. You can begin a new conversation with our support team from the Messages tab and you can communicate updates or re-open an old ticket from the Tickets tab by searching for the ticket in question.

Our goal at QuantAQ is to provide world-class support and keep your networks operational and at full capacity. Please let us know if there is any thing we can do to help you.

Did this answer your question?