# QuantAQ Help Center

> Advice and answers from the QuantAQ support team

## Data

- [How to download resampled data](https://support.quant-aq.com/en/articles/8838723-how-to-download-resampled-data.md)
- [Sharing data with outside collaborators](https://support.quant-aq.com/en/articles/8838724-sharing-data-with-outside-collaborators.md)
- [Do you guarantee data completeness?](https://support.quant-aq.com/en/articles/8957821-do-you-guarantee-data-completeness.md)
- [Resampling wind speed and wind direction data](https://support.quant-aq.com/en/articles/10128398-resampling-wind-speed-and-wind-direction-data.md)
- [How to download data](https://support.quant-aq.com/en/articles/12904293-how-to-download-data.md)
- [Why is my ozone sensor reading negative?](https://support.quant-aq.com/en/articles/10258090-why-is-my-ozone-sensor-reading-negative.md): Why is my air quality monitor reporting negative values and what can I do about it?

## Hardware

- [Identifying your Solar Power System](https://support.quant-aq.com/en/articles/14425179-identifying-your-solar-power-system.md)
- [Charging your Smart Solar Power System before deployment](https://support.quant-aq.com/en/articles/12884896-charging-your-smart-solar-power-system-before-deployment.md)
- [Identifying Issues with your Smart Solar Power System](https://support.quant-aq.com/en/articles/12884949-identifying-issues-with-your-smart-solar-power-system.md)
- [Interpreting Smart Solar Power System Data](https://support.quant-aq.com/en/articles/13119004-interpreting-smart-solar-power-system-data.md)
- [Identifying Issues with your Solar Power System \(Legacy\)](https://support.quant-aq.com/en/articles/8838732-identifying-issues-with-your-solar-power-system-legacy.md)
- [Charging your Solar Power System \(Legacy\) before deployment](https://support.quant-aq.com/en/articles/8862336-charging-your-solar-power-system-legacy-before-deployment.md)
- [How to retrieve logs from the µSD card](https://support.quant-aq.com/en/articles/8838733-how-to-retrieve-logs-from-the-µsd-card.md)
- [Diagnosing and repairing an "unhealthy" SD card](https://support.quant-aq.com/en/articles/8838734-diagnosing-and-repairing-an-unhealthy-sd-card.md)
- [Can I operate my sensor offline?](https://support.quant-aq.com/en/articles/8933931-can-i-operate-my-sensor-offline.md)
- [Can I modify the data reporting frequency for my device?](https://support.quant-aq.com/en/articles/8933949-can-i-modify-the-data-reporting-frequency-for-my-device.md)
- [Sampling rates and data recording intervals](https://support.quant-aq.com/en/articles/8947321-sampling-rates-and-data-recording-intervals.md)
- [Can my device be re-calibrated?](https://support.quant-aq.com/en/articles/8957788-can-my-device-be-re-calibrated.md)
- [Interpreting the Device Status LED](https://support.quant-aq.com/en/articles/9787752-interpreting-the-device-status-led.md)
- [Configuring WiFi Credentials on Supported Sensors](https://support.quant-aq.com/en/articles/10947910-configuring-wifi-credentials-on-supported-sensors.md)
- [Weatherproofing Power Connections for QuantAQ Air Sensors](https://support.quant-aq.com/en/articles/15297077-weatherproofing-power-connections-for-quantaq-air-sensors.md)
- [Activating your Weather Station](https://support.quant-aq.com/en/articles/8874240-activating-your-weather-station.md): If your wind speed and wind direction data are missing, you may need to activate it.
- [Collect serial logs from a QuantAQ Air Quality Sensor](https://support.quant-aq.com/en/articles/8838736-collect-serial-logs-from-a-quantaq-air-quality-sensor.md)

## App

- [How do I make my device and device data public?](https://support.quant-aq.com/en/articles/8948708-how-do-i-make-my-device-and-device-data-public.md)
- [Submitting a New Support Request](https://support.quant-aq.com/en/articles/10601606-submitting-a-new-support-request.md)
- [Update your Organization's Billing Information](https://support.quant-aq.com/en/articles/12257871-update-your-organization-s-billing-information.md)
- [Introduction to Organizations and Networks](https://support.quant-aq.com/en/articles/8838716-introduction-to-organizations-and-networks.md)
- [Migrating from Teams to Networks](https://support.quant-aq.com/en/articles/8838717-migrating-from-teams-to-networks.md)
- [Create your first Organization and Network to collaborate with others](https://support.quant-aq.com/en/articles/10436168-create-your-first-organization-and-network-to-collaborate-with-others.md)
- [Accepting Organization and Network invites](https://support.quant-aq.com/en/articles/8838718-accepting-organization-and-network-invites.md)
- [Manage member permissions for an Organization](https://support.quant-aq.com/en/articles/8838719-manage-member-permissions-for-an-organization.md)
- [Manage member permissions for a Network](https://support.quant-aq.com/en/articles/8838720-manage-member-permissions-for-a-network.md)
- [Assign a device\(s\) to a network](https://support.quant-aq.com/en/articles/8838721-assign-a-device-s-to-a-network.md)
- [Transfer a device between organizations](https://support.quant-aq.com/en/articles/8838722-transfer-a-device-between-organizations.md)
- [How to update your device settings](https://support.quant-aq.com/en/articles/8838735-how-to-update-your-device-settings.md)
- [Sharing a public view of a private device](https://support.quant-aq.com/en/articles/11535322-sharing-a-public-view-of-a-private-device.md)
- [Making sense of the Device Health card](https://support.quant-aq.com/en/articles/8852197-making-sense-of-the-device-health-card.md)
- [Setting the location of your device](https://support.quant-aq.com/en/articles/10265687-setting-the-location-of-your-device.md): Is your sensor missing from maps?
- [Set up Multi-Factor Authentication](https://support.quant-aq.com/en/articles/8838740-set-up-multi-factor-authentication.md)
- [Confirm your account](https://support.quant-aq.com/en/articles/8838742-confirm-your-account.md)
- [Update your account settings](https://support.quant-aq.com/en/articles/8838743-update-your-account-settings.md)
- [Recover your account](https://support.quant-aq.com/en/articles/8838744-recover-your-account.md)
- [Reset Multi-Factor Authentication](https://support.quant-aq.com/en/articles/12039071-reset-multi-factor-authentication.md): In the event that you lose access to your multi-factor authentication, you can set it up again with a new device.
- [Using Shared Maps](https://support.quant-aq.com/en/articles/9168575-using-shared-maps.md)
- [Creating and managing Shared Maps](https://support.quant-aq.com/en/articles/9401962-creating-and-managing-shared-maps.md)
- [A guide to Fleet Health Alerts](https://support.quant-aq.com/en/articles/9769726-a-guide-to-fleet-health-alerts.md): Get proactively notified about device downtime via email
- [A guide to the Device Timeline](https://support.quant-aq.com/en/articles/9769725-a-guide-to-the-device-timeline.md): View and record the operational history of a device

## Frequently Asked Questions

- [Is WiFi connectivity available?](https://support.quant-aq.com/en/articles/8838738-is-wifi-connectivity-available.md)
- [Do you support alerts?](https://support.quant-aq.com/en/articles/8933937-do-you-support-alerts.md)
- [What pollutants can be measured with QuantAQ devices?](https://support.quant-aq.com/en/articles/8933938-what-pollutants-can-be-measured-with-quantaq-devices.md)
- [How accurate are the data from your sensors?](https://support.quant-aq.com/en/articles/8933944-how-accurate-are-the-data-from-your-sensors.md)
- [What certifications do your devices have?](https://support.quant-aq.com/en/articles/8947291-what-certifications-do-your-devices-have.md)
- [Where will my device work?](https://support.quant-aq.com/en/articles/8947297-where-will-my-device-work.md)
- [How long do your sensors last?](https://support.quant-aq.com/en/articles/8961132-how-long-do-your-sensors-last.md)
- [QuantAQ Cloud Licenses and Device Activation](https://support.quant-aq.com/en/articles/9133874-quantaq-cloud-licenses-and-device-activation.md)
- [An Introduction to Air Pollutants](https://support.quant-aq.com/en/articles/9168556-an-introduction-to-air-pollutants.md)
- [What are the environmental operating limits for your sensors?](https://support.quant-aq.com/en/articles/8933953-what-are-the-environmental-operating-limits-for-your-sensors.md)
- [Can I paint my sensor?](https://support.quant-aq.com/en/articles/14286891-can-i-paint-my-sensor.md)
- [How do I check the subscription status of a sensor?](https://support.quant-aq.com/en/articles/14689454-how-do-i-check-the-subscription-status-of-a-sensor.md)

## Deployment

- [How to protect your sensors from vandalism](https://support.quant-aq.com/en/articles/8838745-how-to-protect-your-sensors-from-vandalism.md)
- [What equipment will I need to deploy my sensors?](https://support.quant-aq.com/en/articles/8961147-what-equipment-will-i-need-to-deploy-my-sensors.md)

## Announcements

- [Introducing In-App Support](https://support.quant-aq.com/en/articles/8870946-introducing-in-app-support.md)
- [Announcing changes to wind speed and wind direction data for MODULAIR](https://support.quant-aq.com/en/articles/10151006-announcing-changes-to-wind-speed-and-wind-direction-data-for-modulair.md)