To submit a support request, click Submit a request, located in the navigation bar at the top of all pages within the knowledge base. To help us resolve the issue as quickly as possible, please provide as much information about the issue as possible. Please use the short guide below to help provide the needed context:
- Please describe what is happening and what you expect to happen.
- Please list the device serial number(s) and model(s)
- Please describe the environment in which the sensor(s) is/are being operated (i.e., outdoor vs indoor, any other pertinent details)
- How did you identify the issue?
- If the sensor is physically damaged, please attach an image or video of the device(s)
- What browser and browser version are you using?
- When did the issue begin? Please be as specific as possible.
- If possible, please record a Loom recording of the issue and send us the link.
- What is/are the serial number(s) of the device(s)?
- Please describe the issue in as much detail as possible
- How did you access the data (i.e., website vs. API vs. SD card)?
- If relevant, please send over the script(s) that are not working